Quality Assurance

We aim to ensure that our services are delivering support of the highest quality.

Our Residential Homes and Domiciliary Care Agency are inspected at regular intervals by the Care Quality Commission (CQC). You can search for our services and read our reports on their website: www.cqc.org.uk These inspections take place to assess our compliance against the Essential Standards of Quality and Safety and to determine how well we deliver support to the individuals that use our services.

We have our own internal systems for assessing quality and employ an independent Quality Consultant to implement these.

Quality Assurance

We have developed our ‘Periodic Service Review’ as an audit tool to assess each service on a 6-8 weekly basis. They are assessed against a criteria of outcomes and standards and they receive a percentage score of how well their service is performing against these.

On an annual basis we seek the views of all service users, staff, families, professionals and other relevant individuals through our Quality Improvement Survey. The results of these are used to develop an improvement plan for the organisation and to continually develop quality of provision.

We have a Service User Forum that meets on average every 3 months and attended by any individual from our services, with or without support from staff members. This group is led independently and enables discussion about topics of importance to our service users such as housing, staffing, activities, employment and any other topic they wish to include.