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Support Worker – West Sussex

Post title:

Support Worker


Registered Manager

Basic Hours:

To work on a flexible 24 hour system, including some sleep-in duties where necessary.

primary purpose:

To support and assist the service users in all aspects of their daily lives. Ensuring they receive a good standard of physical, emotional and social care.

Employee Benefits:

Salary £11.55 per hour

Sleep-ins £70.00

Duties and Responsibilities May Include


-The post holder will be expected to assume a level of responsibility designated by the home manager

-To develop a full knowledge and understanding of administrative procedures pertaining to the service users.

-Ensure that satisfactory recordings are made in relation to all service users, for example, daily recordings, monthly reports, review and care plans.

-To be aware of the Care Quality Commission, its role and the essential outcomes and regulations.

Service Users:

-To undertake the role of key-worker for specific service users as directed by the homes manager

-To participate in assessing and planning to meet the individuals needs with support from the homes manager / team leader.

-To participate in review meetings with the care manager and families to effectively plan for a positive future and develop a realistic Support Plan.

-Assist the service users with their individual Support plans and help them to achieve their goals.

-Participate in providing day care activities for the service users.

-Undertake a training and educational role with the service users on a group or individual basis as part of their on going program of Support and development.

-Provide a high level of dignity, respect and value to the service users in all areas of contact.

-Provide respect for their personal wishes, choices, space and possessions and have due regard to the level of disability of all service users and respect their individuality.

-In line with our policy of developing community awareness, you will be expected to show a level of commitment and initiative and forge links with community facilities to enable the respective client group to develop their potential in all areas.

-Identify any service users need to see GP’s, dentists, chiropodists etc. Ensuring they are accompanied on these appointments if they wish.

-Assist service users in their personal care when appropriate.

-Administer medication where appropriate, in line with the company’s policy on medication.

-Support Service Users to and undertake tasks of a domestic nature, eg purchasing food, cooking, laundry, house cleaning etc.

-Maintain confidentiality at all times.

-Report all accidents/incidents or their health hazards in line with the company policy.

-Develop and maintain professional relationships with service users relatives, outside agencies and other professionals.

-The post holder will be expected to drive/escort service users as appropriate.


-To participate in regular supervision sessions and individual personal reviews with your homes manager/team leader, and attend regular staff meetings.

-The post holder will be required to attend in service training programs.

-To be aware of and work within the company’s policies and procedures, including the regulations of Health and Safety at Work Act.

Person Specification:

Skills & Knowlege


-Clear written and verbal communication skills.

-Must have appropriate life skills, and carry out a range of personal care tasks as stated in personal service users plans.

-Experience of team working.

-Knowledge and experience of the need for dignity, respect and sensitivity when dealing with people with a disability.


-Experience of working with adults with a Learning disability / mental illness.

-Knowledge of Community Care and Care Quality Commission. And other relevant policies and Procedures relating to Moving & Handling, Health & Safety and Risk Assessments.

Experience & Qualifications


-Willingness to undertake appropriate and regular training as required and in accordance with CQC and Skills for Care Outcomes and our own training plan.


-Face to face working with people with a learning disability and / or mental health concerns.

-Dealing with challenging situations & behaviours.

-Experience in residential care or supported living.

-NVQ / Diploma level 2 in Care

Other Relevant Requirements


-Ability to enable, promote and maintain Service Users Independence.

-Ability to motivate and encourage service users.

-Ability to observe and note aspects of the health and wellbeing of the service users.

-Present the ability to undertake personal care tasks in our residential & supported living homes in accordance with manual handling policies and procedures.


-Have awareness of discrimination and the ability to work in an anti-discriminatory manner, understanding our equal opportunities policy.

-Display the ability to manage your own time to ensure all tasks are completed accurately and efficiently.

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